1. B2B Account Registration

Our platform is intended for registered travel agents, tour operators, corporate clients and other authorized business partners.

• All registration information must be accurate and complete.
• Partners are responsible for maintaining the confidentiality of their login credentials.
• Accounts must not be shared with unauthorized persons.
• We reserve the right to suspend or terminate accounts in case of misuse.

2. Cruise Booking

All cruise bookings are subject to availability and confirmation by the applicable cruise line.

A booking is considered confirmed only after the booking confirmation or reservation number has been generated through our system.

3. Passenger Information

The B2B partner is responsible for providing correct passenger information at the time of booking.

• Passenger names must match the travel documents.
• Date of birth and nationality must be entered correctly.
• Incorrect passenger information may result in amendment fees or cancellation.

4. Cruise Fare & Pricing

Cruise fares displayed on the website may change depending on availability, promotions, taxes, port charges and cruise line pricing.

The applicable price at the time of booking confirmation shall be considered the final booking price.

5. Payment

Payments must be made according to the payment schedule and deadlines specified at the time of booking.

Failure to make payment within the specified deadline may result in automatic cancellation of the reservation.

6. Cancellation

Cancellation charges will be applicable according to the cancellation policy of the respective cruise line and fare type.

Some promotional or special fares may be partially or completely non-refundable.

7. Booking Amendments

Any amendment to a confirmed booking is subject to availability and the applicable cruise line rules.

• Name changes may be restricted.
• Date changes may involve additional charges.
• Cabin changes are subject to availability.
• Fare differences may apply.

8. Refunds

Eligible refunds will be processed according to the applicable cruise line's refund policy.

Processing time may depend on the cruise line, payment gateway and banking institution.

9. Cruise Schedule & Itinerary Changes

Cruise lines may change sailing schedules, ports, itineraries, departure times or other operational details due to weather, safety, operational requirements or other circumstances.

Such changes are generally outside the control of Carrot Cruises.

10. Travel Documents

Passengers are responsible for carrying all required travel documents, including passports, visas, permits and other documents required for the cruise itinerary.

Carrot Cruises shall not be responsible for denied boarding due to incomplete or invalid travel documents.

11. Check-in & Boarding

Passengers must complete the cruise check-in process within the timeline specified by the cruise line.

Passengers are responsible for arriving at the designated port before the required boarding time.

12. No-Show

Failure to appear for the cruise at the required time may be treated as a no-show and may result in cancellation of the booking without refund.

13. Travel Insurance

We strongly recommend that passengers obtain suitable travel insurance covering medical emergencies, cancellation, interruption, baggage loss and other travel-related risks.

14. Special Requirements

Requests for special meals, accessibility assistance, medical requirements, adjoining cabins or other special services must be communicated in advance.

All requests are subject to cruise line confirmation.

15. Children & Infants

Age restrictions, infant policies, minimum age requirements and applicable fares are determined by the respective cruise line.

16. Third-Party Services

Flights, hotels, transfers, excursions and other third-party services may be subject to separate terms and conditions of the respective service provider.

17. Force Majeure

We shall not be liable for delays, cancellations or losses caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, political events or other force majeure events.

18. B2B Rates & Confidentiality

Special B2B fares, promotional rates, commission structures and commercial information provided to registered partners are confidential and must not be disclosed to unauthorized parties.

19. Data Protection & Privacy

Passenger and partner information may be collected and processed for booking, payment, customer support and operational purposes.

Information will be handled in accordance with our Privacy Policy and applicable laws.

20. Website & System Availability

We aim to maintain continuous availability of our booking platform. However, temporary interruptions may occur due to maintenance, technical issues, network problems or circumstances beyond our control.

21. Limitation of Liability

Carrot Cruises acts as a booking platform and intermediary for cruise-related services. Our liability shall be limited to the extent permitted by applicable law.

22. Changes to Terms

Carrot Cruises reserves the right to update or modify these Terms & Conditions from time to time. Updated terms will be published on this website.

23. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction specified by Carrot Cruises Shipping Private Limited.