Welcome to Carrot Cruises Shipping Private Limited. These Terms & Conditions govern your access to and use of our B2B cruise booking platform.
By registering with our platform, accessing our website, or making a booking through our system, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Our platform is intended for registered travel agents, tour operators, corporate clients, and other authorized business partners.
All cruise bookings are subject to availability and confirmation by the respective cruise line.
A booking shall be considered confirmed only after a valid booking confirmation or reservation number has been generated.
The B2B partner is responsible for providing accurate passenger information at the time of booking.
Cruise fares, taxes, port charges, promotions, discounts, and availability may change at any time.
The price applicable at the time of confirmed booking shall be considered the final booking price, subject to applicable cruise line terms.
Payment must be made within the payment deadline specified at the time of booking.
Failure to complete payment within the specified deadline may result in automatic cancellation of the reservation and applicable cancellation charges.
Cancellation charges shall be applicable according to the cancellation policy of the respective cruise line and fare type.
Promotional, discounted, special, or non-refundable fares may have different cancellation conditions.
Amendments to confirmed bookings are subject to availability and the applicable rules of the cruise line.
Eligible refunds shall be processed according to the applicable refund policy of the respective cruise line.
Refund processing time may vary depending on the cruise line, payment method, bank, or payment gateway.
Cruise lines may modify sailing schedules, departure times, ports, itineraries, or other operational details due to weather, safety, operational requirements, government restrictions, or other circumstances.
Carrot Cruises shall not be responsible for changes made by the cruise line beyond its reasonable control.
Passengers are responsible for carrying valid passports, visas, permits, vaccination certificates where applicable, and all other required travel documents.
Carrot Cruises shall not be responsible for denied boarding, delays, or losses resulting from incomplete or invalid travel documentation.
Passengers must complete the required check-in formalities within the time specified by the cruise line.
Passengers must arrive at the designated port before the required boarding time.
Failure to report for the cruise as required may be treated as a no-show and may result in cancellation of the booking without refund.
Passengers are strongly advised to obtain suitable travel insurance covering trip cancellation, medical emergencies, baggage loss, travel interruption, and other travel-related risks.
Requests for special meals, accessibility assistance, medical requirements, adjoining cabins, or other special services should be submitted in advance.
All special requests are subject to confirmation by the respective cruise line.
Age restrictions, minimum age requirements, infant policies, fares, and onboard requirements are determined by the respective cruise line.
Flights, hotels, transfers, excursions, insurance, and other third-party services may be subject to separate terms and conditions of the respective service provider.
Carrot Cruises shall not be liable for delays, cancellations, losses, or additional expenses caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, pandemics, strikes, government restrictions, political events, technical failures, or other force majeure events.
Special B2B rates, promotional fares, commission structures, and other commercial information provided to registered partners shall be treated as confidential.
Such information must not be disclosed to unauthorized persons or used for purposes other than legitimate business transactions.
Passenger and business partner information may be collected and processed for booking, payment, customer support, verification, and operational purposes.
Such information will be handled in accordance with our Privacy Policy and applicable laws.
We make reasonable efforts to maintain the availability of our website and booking platform.
However, temporary interruptions may occur due to maintenance, technical problems, network failures, system upgrades, or other circumstances beyond our control.
Carrot Cruises acts as a booking platform and intermediary for cruise-related services. Our liability shall be limited to the extent permitted under applicable law.
Carrot Cruises shall not be responsible for losses resulting from circumstances caused by the cruise line, third-party service providers, or events outside our reasonable control.
Carrot Cruises reserves the right to modify or update these Terms & Conditions from time to time.
Updated Terms & Conditions will be published on this website and shall become effective from the date of publication unless otherwise stated.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of India.
Every cruise booking is also subject to the specific terms, cancellation policy, fare rules, and conditions of the respective cruise line. In case of any conflict between these Terms & Conditions and the cruise line's terms, the applicable cruise line terms may prevail.
By registering on our platform, accessing our website, or making a booking through Carrot Cruises Shipping Private Limited, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Carrot Cruises Shipping Private Limited
Email: sales@cruisecarrot.com
Phone: +91 96675-60989
Website: www.cruisecarrot.com